(1) Why can’t I access my account?
(a) Have you entered your pin number incorrectly three times? There is a security feature which disables the account after three failed attempts at logging in. Call customer service to have your account reactivated.

(2) I completed the on-line application. Why can’t I wager?
(a) Oregon Racing Commission Regulations require that we have a signature on file. We will provide a signature form to fill out after we receive your application. You may send this page back to us via mail, fax, or email; email and physical addresses and fax number are provided on the form. If you have not received this page, please call customer service. Please allow sufficient time for US mail deliveries.

(3) Why haven’t I received my withdrawal check?
(a) Unless otherwise specified, we mail withdrawal checks via U.S. Postal Service. Please allow ten business days for delivery.
(b) PayDog does not stop payment on withdrawal checks unless it has been at least ten business days since the mailing date.

(5) Why haven’t you deposited my check yet?
(a) Personal checks will be posted to your account after a 3-business day hold. Personal checks from customers who have previously sent NSF checks are subject to a 7-business day hold. Checks from international customers are also subject to a 7 business day hold.
(b) Please remember that we rely on the US mail to deliver mailed items. Perhaps we haven’t received it yet.

(6) How do I wager online?
(a) There are many options available to wager online. You may use any of the betting options offered through the PayDog website, such as “Build-A-Bet” , “Pop-Up Betting” and "Homebet"
or you can use Rosnet, available at www.rosnet2000.com.

(8) I’m having problems using your website. Can you help me?
(a) Problems with our website are usually related to personal computers. Make sure you have updated versions of your web browser, and that the security settings allow cookies to be written from our web site. PayDog web site recommends Internet Explorer 6.0, NetScape 4.5 or better, with a resolution of 800X600.

(9) Can I open an account on the phone with you?
(a) Yes. If you want to give us your information by phone, we will fill out the online application on your behalf and automatically signature page will be sent to your email address. If you don’t have an email account, we can fax or mail you the signature page.

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