(1) Why can’t I access my account?
(a) Have you entered your pin number incorrectly three times? There is a security feature which disables the account after three failed attempts at logging in. Call customer service to have your account reactivated.

(2) I completed the on-line application. Why can’t I wager?
(a) Oregon Racing Commission Regulations require that we have a signature on file. We will provide a signature form to fill out after we receive your application. You may send this page back to us via mail, fax, or email; email and physical addresses and fax number are provided on the form. If you have not received this page, please call customer service. Please allow sufficient time for US mail deliveries.

(3) Why haven’t I received my withdrawal check?
(a) Unless otherwise specified, we mail withdrawal checks via U.S. Postal Service. Please allow ten business days for delivery.
(b) PayDog does not stop payment on withdrawal checks unless it has been at least ten business days since the mailing date.

(5) Why haven’t you deposited my check yet?
(a) Personal checks will be posted to your account after a 3-business day hold. Personal checks from customers who have previously sent NSF checks are subject to a 7-business day hold. Checks from international customers are also subject to a 7 business day hold.
(b) Please remember that we rely on the US mail to deliver mailed items. Perhaps we haven’t received it yet.

(6) How do I wager online?
(a) There are many options available to wager online. You may use any of the betting options offered through the PayDog website, such as “Build-A-Bet” and “Pop-Up Betting,” or you can use  Euroofftrack, www.euroofftrack.com . Rosnet, available at www.rosnet2000.com.

(8) I’m having problems using your website. Can you help me?
(a) Problems with our website are usually related to personal computers. Make sure you have updated versions of your web browser, and that the security settings allow cookies to be written from our web site.
PayDog web site recommends Internet Explorer 6.0, NetScape 4.5 or better, with a resolution of 800X600.

(9) Can I open an account on the phone with you?
(a) Yes. If you want to give us your information by phone, we will fill out the online application on your behalf. And automatically signature page will be sent to your email address. If you don’t have an email account, we can fax or mail you the signature page.

(10) Your website says you offer this track. Why can’t I play it?
(a) All customers are subject to the laws of the state they live in, the laws of the state of the host track, and the regulations of the individual track. Your ability to wager is contingent on those regulations.
(b) Some tracks are only offered through a live operator and cannot be wagered over the internet. Some examples include: Aqueduct, Belmont, Saratoga, and Shoreline Star. If you have questions about a particular track, call customer service.
(c) Some states do not allow account wagering on a track within your state of residence. Some examples are:

(11) I can play this track, and I know the track offers this bet. Why can’t I play it?
(a) A customer’s ability to play any wager depends upon the laws of the state they live in, the laws of the state of the host track, and the regulations of the individual track. For example: some Florida dog tracks offer a “Biq Q,” or a “Double Quinella,” but our customers cannot wager in those pools; those wagers must be placed at the track. We can, however, wager in the “Big Q” pools of Southland and Phoenix.
(b) Some wagers, such as exchange wagers (Twin-Trifectas, Tri-Supers, etc.), cannot be placed over the internet and must
be placed through a live operator

(12) You say my state doesn’t allow wagering. Are there any alternatives?
(a) Our partner European Wagering Services offers many popular American tracks as well as a number of international tracks and is not subject to the same gaming laws. Their web site is: http://www.link2bet.com.

(13) How do I know which tracks I can watch online?
(a) The “Tracks” link from our homepage contains links to all available video streams.

(14) How can I watch the races?
(a) You can watch the races through Rosnet (online at http:\\www.rosnet2000.com), or the click on the “Tracks” link of our website to find video streams of your favorite tracks.

(15) Where can I find odds?
(a) Odds can be view at the PayDog website using either the “Virtual Tote” or “Build-A-Bet” links.

(16) Do you offer parlay wagers?
(a) We are currently unable to offer parlay wagers.

(17) Are my winnings taxed? How are the taxes handled?
(a) Your winnings are taxed just like they would be at the track. Any single wager paying 300 times the amount wagered and at least $600 is taxable income. We will mail you a W2G the day after the wager was made. If any winnings minus the amount wagered exceed $5000, taxes are withheld and the balance deposited to your account.

(18) Can I receive a printout of my account for tax purposes?
(a) Yes, you can request a summary of your account at any time.

(19) How fast are my winnings credited to my account?
(a) As soon as the race results are finalized, your account is immediately credited with all winnings.

(20) What fees do you charge?
(a) We have no fees to open an account, deposit, wager, or withdrawal. Speaking to a live operator is also free.
(b) Expedited shipping via Fed Ex is $15.

(21) Are my credit/debit card deposits treated like purchases or cash advances?
(a) The system we use to process card transactions (QCPW) treats all deposits like cash advances, but the exact details vary from bank to bank. Call your bank for more information.

(22) Can I use someone else’s credit/debit card to make a deposit?
(a) No. For security purposes, we only allow credit/debit transactions from the account holder’s cards.

(23) I’ve moved, how soon do I need to update you with my address?
(a) As soon as possible.

(24) I'm vacationing in a state that doesn't allow account wagering, can I still wager?
(a) Yes, you are still able to wager.

(25) What are your hours of service?
(a) Our standard hours of operation are: 8:30AM to 11PM pacific time. However, we will open 30 minutes prior to the first post if a race is before 8:30AM. Additionally, we will close after the last card posts their last race.

(26) How do I close an account?
(a) You can request to close your account at any time. Call customer service to have your remaining account balance mailed to you. Once an account number is closed it cannot be used again.

(27) Can I change my PIN or security code?
(a) You can request to have your PIN or security code changed at any time by calling customer service.

(28) Is the website secure?
(a) Yes. Our wagering applications and website use the latest encryption technology.

(29) How do I know my information is secure once I give it to you?
(a) Deposits are processed through a secure server using the latest encryption technology. Credit card numbers are not kept on file.

(30) How can I wager from Rosnet?
(a) After you have an account with PayDog, you can wager directly from the Rosnet site. Please go to the Rosnet website (http://www.rosnet2000.com) for more information.

(31) Why can’t I use Rosnet?
(a) Customers must register with Rosnet, (separate from a PayDog account), in order to use the Rosnet website.
(b) Rosnet’s website requires Internet Explorer version 6, Macromedia Flash Player version 7, and Adobe Acrobat Reader version 6. All of these can be found at the “Useful Downloads” link on Rosnet’s website.
(c) Pop-up blockers will interfere with Rosnet and must be disabled.
(d) Your web browser must be configured to allow cookies from the Rosnet web site.