20) What fees do you charge?
(a) We have no fees to open an account, deposit, wager, or withdrawal. Speaking to a live operator is also free.
(b) Expedited shipping via US Postal Service is $17, Fed Ex $25.

(21) Are my credit/debit card deposits treated like purchases or cash advances?
(a) The system we use to process card transactions treats all deposits like cash advances, but the exact details vary from bank to bank. Call your bank for more information.

(22) Can I use someone else’s credit/debit card to make a deposit?
(a) No. For security purposes, we only allow credit/debit transactions from the account holder’s cards.

(23) I’ve moved, how soon do I need to update you with my address?
(a) As soon as possible.

(24) I'm vacationing in a state that doesn't allow account wagering, can I still wager?
(a) Yes, you are still able to wager.

(25) What are your hours of service?
(a) Our standard hours of operation are: 8:30AM to 11PM pacific time. However, we will open 30 minutes prior to the first post if a race is before 8:30AM. Additionally, we will close after the last card posts their last race.

(26) How do I close an account?
(a) You can request to close your account at any time. Call customer service to have your remaining account balance mailed to you. Once an account number is closed it cannot be used again.

(27) Can I change my PIN or security code?
(a) You can request to have your PIN or security code changed at any time by calling customer service.

(28) Is the website secure?
(a) Yes.

(29) How do I know my information is secure once I give it to you?
(a) Deposits are processed through a secure server using the latest encryption technology. Credit card numbers are not kept on file.

(30) How can I wager from Rosnet?
(a) After you have an account with PayDog, you can wager directly from the Rosnet site. Please go to the Rosnet website (http://www.rosnet2000.com) for more information.

(31) Why can’t I use Rosnet?
(a) Customers must register with Rosnet, (separate from a PayDog account), in order to use the Rosnet website.
(b) Rosnet’s website requires Internet Explorer version 6, Macromedia Flash Player version 7, and Adobe Acrobat Reader version 6. All of these can be found at the “Useful Downloads” link on Rosnet’s website.
(c) Pop-up blockers will interfere with Rosnet and must be disabled.
(d) Your web browser must be configured to allow cookies from the Rosnet web site.

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